Short Bio or Introduction
We are experts in providing customer experience measurement and management. Trusted for over 10 years in in the transport and public sector helping make customer journeys unforgettable.
Our strength is a well-appointed and highly experienced team of experts who work collaboratively with our clients to deliver robust research solutions and actionable results.
Our vast knowledge in consumer behaviour means we can help with customer experience measurement, customer service assessments, mystery shopping programmes, qual/quant studies. All staff are members of the Research Association of New Zealand. Andrea Mitlag has been appointed committee member from 2014 to 2018