Current job vacancies

Client Experience Analyst - Qualitative Researcher


About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
 
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
 
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
 
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Client Experience Analyst - Qualitative Researcher

  • This is an exciting opportunity to use your client insights, qualitative research and analytical skills to really make a difference.
  • If you’re passionate about hearing people’s stories and getting to the heart of the truth.
  • If you’re sensitive about the issues that really matter to the most vulnerable Kiwis, and you value the opportunity to have a real impact on their lives and wellbeing.
  • And, of course if you believe in putting the client in the heart of everything, you’ve come to the right place.
  • We work with, and for, the New Zealanders who don’t always get the chance to speak for themselves and be heard. This is your chance to give them a voice.
  • Come be a part of a multicultural, creative and caring team of high performers.
  • Fixed Term role to June 2022, Wellington. 

The Ministry of Social Development touches the lives of over a million New Zealanders every year.  Our clients often have complex and interrelated needs. We are building the picture of their experiences to drive a change in how the Ministry understands clients and uses this to improve our services.

We are looking for people that can demonstrate:

  • At least one year of experience in Market research/client or customer centered research techniques. Qualitative and analytical skills are essential for this role. The ideal candidate should be able to demonstrate experience:
  • Designing research proposals.
  • Designing discussion guides and surveys, and the ability to design fit for purpose methodologies according to stakeholders’ needs. 
  • Confidently leading client workshops or focus groups
  • Conducting face-to-face and phone-based interviews
  • Analysing feedback from different sources, and the ability to produce high level insights. 
  • Confidently presenting to technical and non-technical audiences, and the ability to share actionable insights through compelling and clear stories.
  • Comfortable working in a fast-paced environment and delivering insights in a timely manner.
  • Thought leadership and an understanding of best practice for co-design, human centered design, or applied client/customer research
  • Comfortable liaising with internal and external stakeholders. 
  • Understanding and appreciation of cross-cultural issues.
  • We’d love to have someone on board who can help us better engage with our Pasifika clients, so experience liaising with Pasifika communities is desirable but not essential.

But wait, there's more. This is what we can offer:

  • A great salary package - $71,000 to $87,000, plus Kiwisaver contribution.
  • Amazing hours, and the flexibility to ensure that work-life balance you’ve been dreaming of.
  • The most amazing team and a collaborative atmosphere in which you’ll always feel supported and empowered.
  • The opportunity to constantly learn and benefit from the experience of our highly skilled multidisciplinary team: you’ll be working with Service Designers, Graphic Designers, Data analysts, Qualitative researchers, etc. expanding your horizons and nurturing your creativity.  
  • Agile and dynamic organisation, where your contributions are valued. We believe in inspiring our people to let their creativity and uniqueness flow.
  • On the job coaching and structured training, including extensive training of technical and cultural aspects relevant to the role.
    We embrace diversity and welcome all the wonderful contributions that our multicultural team has to offer.

If you’re passionate about making a difference and eager to keep growing professionally in a caring and inclusive environment, apply now!

How to apply

To apply, CLICK HERE and use the 'Apply Now' button, complete the online application form and submit your CV and Cover Letter outlining your suitability for this role.

All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz.

Applications close 9.00 pm Sunday 17 October September 2021

Position Description

https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-experience/client-experience-analyst-july-2021.docx

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

 

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